Terms & conditions

Terms of Use

Realsale.co.uk is the website for Realsale Ltd, an online video production and delivery service operating in the UK for the estate agent market.  By accessing or using this site you agree to follow and be bound by our Terms of Use Agreement.

Content, copyright and Intellectual Property Rights

Realsale Ltd owns retains copyright of all media at all times including but not limited to it’s logos, graphics, text and video content (including user generated video) distributed via this site, unless stated otherwise. You agree that you will not use, reproduce or distribute any of the site content outside of the site itself without Realsale’s express permission.

Service Payment

Hosting and delivery of web pages and related video content is dependent on a tour being created at least once every 3 months. An account will be considered unused after this period and may be closed. In the case of bulk pack orders, this is collected via our direct debit payment partner, GoCardless. Realsale Ltd reserve the right to suspend any account without notice where a bulk pack subscription has lapsed. Whilst an account DD can be cancelled or closed at any time without charge, please be aware there may be a delay in reactivating a closed account, which will affect the ability to create new videos. Where applicable, individual (bespoke) tour orders are billed separately on a monthly basis -1st working day after the 1st of every month. 14 day payment terms apply.  

Account alterations

Most alterations to your account can be done for free – simply log in and make changes as necessary. 

Service Maintenance

Our web/video systems are robust and fully tested and our aim is to be online 100% of the time. Whilst every effort is made to maintain these high standards, Realsale Ltd cannot be held responsible for downtime of 3rd party services which fall beyond our control. Equally, downtime of this site (and possibly video content delivery) may be required from time to time for routine maintenance. Realsale will always let it’s user base know in advance of any such maintenance events. We always attempt to carry this out ‘of office hours’ and to keep service disruption to a minimum. User generated video content is kept live for 12 months from the date of creation, (subject to service payments referred to above). There is no limit on the amount of video content/page views during this period. Realsale Ltd reserve the right to cancel any account where, in its opinion, the user has used the service inappropriately. This includes and is not limited to offensive and/or abusive material.

Communication

By creating a user account / and contributing to the site in any form, you grant permission for Realsale  to contact you using the email address supplied.

Amendments to these Terms

Realsale reserves the right to amend these terms at any time. You agree that you are responsible for checking these terms prior to each use of the site. Your continued use of the Site and Service will signal your acceptance of any revised terms.